Everyday, there are many opportunities to positively impact the experience and satisfaction of customers. Communication is a fundamental skill that will not only influence these but also determine future customer loyalty and recommendation. Communication is one of the most important tools in a healthcare environment, not only for providing great service but also for enabling genuine customer care.
The ability to communicate well with customers is a skill that can be learned and developed. It starts from an understanding of customer psychology, to the abilities of active listening and empathy. This webinar will introduce a number of tools and best practice for you to start using in your communication with your customers. These tools will empower you to initiate and build meaningful connections and harness the feeling of quality care alongside the quality of your products and services.